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Caprice's avatar
Caprice
Helpful | Level 6
4 years ago
Solved

Dropbox stats don't add up

Ok, so I have  Regular Files(3.7GB) Shared files (3.7GB) Unused space(23.4GB) and yet Dropbox is telling me I don't have enough space when I am trying to upload 6GB of files.   What's goi...
Storage space
  • Megan's avatar
    Megan
    4 years ago

    Hi Caprice, is it possible that your device is full, rather than your Dropbox account? 

     

    Also, are you certain that your app is connected to the same Dropbox account, as the one you check for space online? 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hello from me as well, Caprice!

 

What you mention sounds indeed quite odd. Is it possible to send me a screenshot of the error message you keep receiving, so that I can have a look? 

 

If you have the desktop app installed on your device, can you try to upload your files from there and let me know if you still face the same issue?

Caprice's avatar
Caprice
Helpful | Level 6
4 years ago

Hi Nancy, 

There was no error message, just showing a red asterisk on the icon and, when opened, saying my Dropbox was full.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Caprice, is it possible that your device is full, rather than your Dropbox account? 

     

    Also, are you certain that your app is connected to the same Dropbox account, as the one you check for space online? 

    • Caprice's avatar
      Caprice
      Helpful | Level 6
      4 years ago

      There is actually a possibility that the drive my Dropbox is on may not have had enough space.

      I'll keep an eye out for that next time.

      Thanks Megan.

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