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AndyL's avatar
AndyL
Helpful | Level 5
9 years ago
Solved

Erroneous "Your Dropbox is full" message

I am getting a regular "Your Dropbox is full" pop-up - but I have plenty of space.   This 'appears' to have become a problem since I've added a Work dropbox - though that meay be a red herring.   ...
Storage space
  • Mark's avatar
    Mark
    9 years ago
    Drat. Was going to direct you to the thread for that official build, but, it doesnt exist!

    Can I suggest logging a ticket at http://bit.ly/cm-support and maybe copying in this threads URL? Replies may take time, especially as its a bank holiday weekend but you can track at http://dropbox.zendesk.com
Jennifer C.24's avatar
Jennifer C.24
New member | Level 1
10 years ago

My dropbox says its full, but with myself and team together, we aren't even using a fraction of the allotted space. It keeps trying to get me to upgrade to business. We don't need all that, we just need what we have to work.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
10 years ago

Barry - same as Mark please post your screen shot. 

  • camerb's avatar
    camerb
    Explorer | Level 4
    9 years ago

    I seem to be having a similar issue. Here's the screenshot of the account page. http://imgur.com/a/LQh4g There's a windows traytip that shows occassionally and states that Dropbox is full, but the account page and the Settings menu clearly show that I'm only at 60%.

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      9 years ago

      Hey camerb, 

       

      Thanks for getting in touch on the Dropbox Community! 

       

      To my understanding, the notification may be trigerred because your account used to be close to going above your storage quota previously. If you have enough available space, as per your Account tab online,  maybe you could try a fresh reinstallation of the offline version of the application, which will reload all visual elements. 
       
      Hope this is helpful to you! 
       
      Warm regards, 
      JaneA

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