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AndyL's avatar
AndyL
Helpful | Level 5
9 years ago
Solved

Erroneous "Your Dropbox is full" message

I am getting a regular "Your Dropbox is full" pop-up - but I have plenty of space.   This 'appears' to have become a problem since I've added a Work dropbox - though that meay be a red herring.   ...
Storage space
  • Mark's avatar
    Mark
    9 years ago
    Drat. Was going to direct you to the thread for that official build, but, it doesnt exist!

    Can I suggest logging a ticket at http://bit.ly/cm-support and maybe copying in this threads URL? Replies may take time, especially as its a bank holiday weekend but you can track at http://dropbox.zendesk.com
Jennifer C.24's avatar
Jennifer C.24
New member | Level 1
10 years ago

My dropbox says its full, but with myself and team together, we aren't even using a fraction of the allotted space. It keeps trying to get me to upgrade to business. We don't need all that, we just need what we have to work.

PistolSlap's avatar
PistolSlap
Explorer | Level 3
9 years ago

As it says, I keep getting the "Dropbox is full" notification, but it's false.  My settings screen says:

 
2.7 GB of 6.25 GB used
Regular files (1.6 GB)
Shared files (1.1 GB)
Unused space (3.5 GB)
 
 
So in other threads ive read about talk about shared folders added to the total, but theyre my own files shared with others, so they're already included. (even if I were to add 1.1 GB to the 2.7GB it still wouldn't exceed the limit)
 
That being said, it is really annoying to keep seeing this notification since it's completely not true.  Can anyone help with this?
Thanks!
  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    9 years ago
    Hey PistolSlap, 
     
    Thanks for the detailed message, let’s look into that together!
     
    To my mind, it appears that it ‘d be better for you to go ahead with a fresh re-installation, that would reload all visual elements once again. Please follow the steps below: 
     
    #1. Stop Dropbox (If needed):
     
    - Click the Dropbox icon in the system tray at the bottom of your screen. 
     
    - Click on the gear icon in the Notifications panel gear and select "Quit Dropbox".
     
     
    #3. When the uninstall finishes, reboot your computer. This will make sure the uninstall is complete.
     
    #4. Download and install the newest offline version of Dropbox here (Windows) or here (Mac). 
     
    camerb Thanks for following-up! 
     
    I’ve located your open support ticket and I’ve made sure that a team member has been assigned to the case. At your convenience, could you check your inbox for our latest message and let me know if you have any issues locating the reply, so that I make sure that you receive it again?
     
    If you need more help, just let me know in your replies! 
     
    Warm regards, 
    JaneA
    • PistolSlap's avatar
      PistolSlap
      Explorer | Level 3
      9 years ago

      Hello thank you for the reply; I will try this and report back!

       

       

    • gmiller99's avatar
      gmiller99
      Explorer | Level 4
      9 years ago

      Using 30.4.22:

       

      I've uninstalled and reinstalled 30.4.22 following the steps in the previous post. Still getting the popup 'Your Dropbox is full'.  My account shows 38.6% used of 2.2GB.

       

       

       

      • mrchuckles's avatar
        mrchuckles
        New member | Level 2
        9 years ago
        I get the same error message. Very annoying everytime i log on.
    • camerb's avatar
      camerb
      Explorer | Level 4
      9 years ago

      It appears that the re-installation workaround worked in my particular case. But are we saying that any time I go over the limit and then back under again that I will need to re-install the program? If so, that seems awfully disappointing.

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        9 years ago

        Hey gmiller99 and camerb, 

         

        - gmiller99: Thanks for the follow-up and ticket ID, I’ve made sure that a colleague has been assigned to the case. At your convenience, could you check your inbox for our latest message and let me know if you have any issues locating the reply, so that I make sure that you receive it again? 

         

         - camerb: Glad to hear that this worked for you! Please keep in mind that because your account's space has been logged correctly in the client logs, you won't need to repeat the installation again. 

         

        Hope this is helpful to you!

         

        Warm regards, 

        JaneA

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