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AndyL's avatar
AndyL
Helpful | Level 5
9 years ago
Solved

Erroneous "Your Dropbox is full" message

I am getting a regular "Your Dropbox is full" pop-up - but I have plenty of space.   This 'appears' to have become a problem since I've added a Work dropbox - though that meay be a red herring.   ...
Storage space
  • Mark's avatar
    Mark
    9 years ago
    Drat. Was going to direct you to the thread for that official build, but, it doesnt exist!

    Can I suggest logging a ticket at http://bit.ly/cm-support and maybe copying in this threads URL? Replies may take time, especially as its a bank holiday weekend but you can track at http://dropbox.zendesk.com
OliverHill's avatar
OliverHill
Helpful | Level 5
9 years ago

Oh dear, I got this reponse from Dropbox support.

Hi there,
Thanks for contacting Dropbox Support.

For solutions to some of our most common issues, click the link below. The page you're taken to will have more specific instructions on how to address your question.

All best,
The Dropbox Support team

 Looks like they're not going to be looking any further into this for me.

 

On the plus side I was able to leave them some sarcastic feedback on their FAQ section of the site (which I suspect nobody will ever look at - but it made me feel better at least)

Sanchez's avatar
Sanchez
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 years ago
 
Sorry about that. Can you please tell me your ticket number? I’ll make sure it gets taken care of. 
 
Thanks!
  • OliverHill's avatar
    OliverHill
    Helpful | Level 5
    9 years ago

    Thanks Sanchez!

     

    Here you go:

    Ticket #6153445

     

    Kind Regards

    Oliver

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      9 years ago

      Hey OliverHill, 

       

      Thanks for the follow-up, much appreciated! 
       
      I’ve located your open support ticket and I’ve made sure that you have received a reply on your open support request. At your convenience, could you check your inbox for our latest message and let me know if you have any issues locating our latest message so that I make sure that you receive it again?
       
      Hope this gets resolved soon! 
       
      Warm regards, 
      JaneA

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