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Erroneous "Your Dropbox is full" message
I am getting a regular "Your Dropbox is full" pop-up - but I have plenty of space. This 'appears' to have become a problem since I've added a Work dropbox - though that meay be a red herring. ...
- Drat. Was going to direct you to the thread for that official build, but, it doesnt exist!
Can I suggest logging a ticket at http://bit.ly/cm-support and maybe copying in this threads URL? Replies may take time, especially as its a bank holiday weekend but you can track at http://dropbox.zendesk.com
Hi sherinik,
Do you happen to know if you have any "Sharing" set up with other drop boxers?
I may well be wrong here, but whilst I was reading through various FAQs I came to an understanding that if another user has created a shared folder and you have 'joined' this share then this also counts towards your own space. It doesn't say whether the effect of any shares on your storage is reflected in the usage/availability figures quoted within the Settings/Account - but one would hope so.
The following FAQ explains how to check and delete/leave shares. Actually I think it's a bit out of date but hopefully will still make sense.
https://help.dropbox.com/files-folders/leave-shared-folder
When I checked I actually did have a shared Folder listed and had an option to add it as a button, and another option under the ... (ellipsis) which I think said soemthing like 'remove access' - I wish I had taken a screen grab now. Whilst I don't think I had actually joined the share (hence why there was an [Add] button), I thought maybe dropbox may also be including shares that I had been invited to but hadn't actually joined and so I clicked the ''remove access' and it disaperared from the list.
This didn't solve my problem - and my space usage/availability didn't change either - but thought it might be worth you taking a look.
Thanks Oliver - I did check and remove access to several shared folders but like you, no change.
I would expect that if that was the issue, that would impact all instances of my account, not just one, though?
Ross_SDropbox Staff
Hi all!
Apologies about this, we had a slight issue at our end, it's possible that you received âOver Quotaâ notifications by mistake if you are a Dropbox Pro / Dropbox Plus user on Windows 10.
We've fixed this problem and you should no longer see the notification. If you do, then it may be unrelated to the issue. Any support tickets submitted to the Support team will of course still be answered, but if you no longer see the issue and it looks to you like you're not approaching your limit then you can relax.
Many apologies.
Happy Dropboxing!
Sorry Ross it's not that easy. I'm using Dropbox Basic.
I'm also Dropbox basic...but last night when I used my desktop...no 'your dropbox is full' notifications. I think whatever "Ross S." has done 'server-side' has fixed my issues - but I'll keep an eye on it over the next few days to make sure it doesn't return.
Many thanks for your support and to for getting my voice heard :slight_smile:
Sorry if you're still experiencing problems. Not sure what to suggest. Maybe Ross S. has some ideas for things you can try? You'll probably need to raise your own support ticket so that they have the details of the account you're still having problems with. If you do this and then post your ticket number here they will likely help you out.
I'm off to leave some happy feedback for this forum :)
Hi,
I'm not a pro user, but my dropbox account genuinely became full a couple of weeks ago, which is where I got my first notification - correctly.
I then resolved the space issue immediately so I'm just over 50% usage, but every day since I've had the windows 10 notification telling me it's full.
Any other suggestions? I do have my dropbox files on my main hd (same as the OS)
Many thanks,
AP.
- Sanchez
Dropbox Community Moderator
