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AndyL's avatar
AndyL
Helpful | Level 5
9 years ago
Solved

Erroneous "Your Dropbox is full" message

I am getting a regular "Your Dropbox is full" pop-up - but I have plenty of space.   This 'appears' to have become a problem since I've added a Work dropbox - though that meay be a red herring.   ...
Storage space
  • Mark's avatar
    Mark
    9 years ago
    Drat. Was going to direct you to the thread for that official build, but, it doesnt exist!

    Can I suggest logging a ticket at http://bit.ly/cm-support and maybe copying in this threads URL? Replies may take time, especially as its a bank holiday weekend but you can track at http://dropbox.zendesk.com
Ross_S's avatar
Ross_S
Icon for Dropbox Staff rankDropbox Staff
9 years ago

Hi all!

 

Apologies about this, we had a slight issue at our end, it's possible that you received ‘Over Quota’ notifications by mistake if you are a Dropbox Pro / Dropbox Plus user on Windows 10. 

 

We've fixed this problem and you should no longer see the notification. If you do, then it may be unrelated to the issue. Any support tickets submitted to the Support team will of course still be answered, but if you no longer see the issue and it looks to you like you're not approaching your limit then you can relax.

 

Many apologies.

 

Happy Dropboxing!

pizzle1983's avatar
pizzle1983
Explorer | Level 4
9 years ago

Hi,

 

I'm not a pro user, but my dropbox account genuinely became full a couple of weeks ago, which is where I got my first notification - correctly.

 

I then resolved the space issue immediately so I'm just over 50% usage, but every day since I've had the windows 10 notification telling me it's full.

 

Any other suggestions? I do have my dropbox files on my main hd (same as the OS) 

 

Many thanks,

 

AP.

  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 years ago
    Hey pizzle1983, welcome to our forum! 

    Try unlinking your computer. Then, restart your PC and relink it. You’ll find this in our app’s preferences, under the Account tab. 

    Let me know how this goes for you. 
    Thanks, and have a great weekend :sunglasses:
     
  • pizzle1983's avatar
    pizzle1983
    Explorer | Level 4
    9 years ago

    That's great thanks Sanchez, relinking worked thank you.

  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 years ago

    Glad to hear it, pizzle1983! Thanks for letting me know :sunglasses:

About Storage Space

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