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AndyL's avatar
AndyL
Helpful | Level 5
9 years ago
Solved

Erroneous "Your Dropbox is full" message

I am getting a regular "Your Dropbox is full" pop-up - but I have plenty of space.   This 'appears' to have become a problem since I've added a Work dropbox - though that meay be a red herring.   ...
Storage space
  • Mark's avatar
    Mark
    9 years ago
    Drat. Was going to direct you to the thread for that official build, but, it doesnt exist!

    Can I suggest logging a ticket at http://bit.ly/cm-support and maybe copying in this threads URL? Replies may take time, especially as its a bank holiday weekend but you can track at http://dropbox.zendesk.com
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
9 years ago
Hey PistolSlap, 
 
Thanks for the detailed message, let’s look into that together!
 
To my mind, it appears that it ‘d be better for you to go ahead with a fresh re-installation, that would reload all visual elements once again. Please follow the steps below: 
 
#1. Stop Dropbox (If needed):
 
- Click the Dropbox icon in the system tray at the bottom of your screen. 
 
- Click on the gear icon in the Notifications panel gear and select "Quit Dropbox".
 
 
#3. When the uninstall finishes, reboot your computer. This will make sure the uninstall is complete.
 
#4. Download and install the newest offline version of Dropbox here (Windows) or here (Mac). 
 
camerb Thanks for following-up! 
 
I’ve located your open support ticket and I’ve made sure that a team member has been assigned to the case. At your convenience, could you check your inbox for our latest message and let me know if you have any issues locating the reply, so that I make sure that you receive it again?
 
If you need more help, just let me know in your replies! 
 
Warm regards, 
JaneA
gmiller99's avatar
gmiller99
Explorer | Level 4
9 years ago

Using 30.4.22:

 

I've uninstalled and reinstalled 30.4.22 following the steps in the previous post. Still getting the popup 'Your Dropbox is full'.  My account shows 38.6% used of 2.2GB.

 

 

 

  • mrchuckles's avatar
    mrchuckles
    New member | Level 2
    9 years ago
    I get the same error message. Very annoying everytime i log on.
    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      9 years ago

      Hey mrchuckles and gmiller99, 

       

      Sorry to hear that this workaround with the re-installation didn’t work, I’ll do my best to help you out. 
       
      If it’s not too much trouble for you, please raise a ticket with our team sending us in any screenshots exhibiting the behavior you're receiving. I'd be glad to follow-up on your open requests if you include your ticket IDs in your reply here, so that I look for your tickets internally. 
       
      Will be awaiting your responses!
       
      Warm regards, 
      JaneA
      • gmiller99's avatar
        gmiller99
        Explorer | Level 4
        9 years ago

        @JaneA, I've opened a case, Ticket #6218369: DB: Erroneous "Your Dropbox is full" message.

         

        I appreciate your help!

         

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