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AndyL's avatar
AndyL
Helpful | Level 5
9 years ago
Solved

Erroneous "Your Dropbox is full" message

I am getting a regular "Your Dropbox is full" pop-up - but I have plenty of space.   This 'appears' to have become a problem since I've added a Work dropbox - though that meay be a red herring.   ...
Storage space
  • Mark's avatar
    Mark
    9 years ago
    Drat. Was going to direct you to the thread for that official build, but, it doesnt exist!

    Can I suggest logging a ticket at http://bit.ly/cm-support and maybe copying in this threads URL? Replies may take time, especially as its a bank holiday weekend but you can track at http://dropbox.zendesk.com
Karina's avatar
Karina
Icon for Dropbox Staff rankDropbox Staff
9 years ago

Hi there @Joostv1992

 

The first thing to check is that you are signed into the same account both on the web and desktop, so that we can ensure that the email address on your devices is the same as on the web.

 

From there, you can go over to https://help.dropbox.com/space/account-space-left in order to see how much available space there is on your account:

 

  • Simply navigate to the space bar in your Account Settings to see the amount.

 

If you've checked and can confirm that you are do in fact definitely have enought availalbe Dropbox space, could you try uninstalling and reinstalling the Dropbox app?
 
 
Let us know how this works for you, I'll be happy to stay followed-up on the matter! slightly smiling face

If reinstalling the application does not help, then, yes, definitely submit a support request on this matter at www.dropbox.com/support 
 
Best, 
Karina
Joostv1992's avatar
Joostv1992
Explorer | Level 3
9 years ago

Yes i have enough space and I only have one account. I reinstalled it but it keeps saying my dropbox is full. It does download new stuff but it keeps giving me the message.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    9 years ago
     
    I have moved your posts here, so that you check whether previous replies help you resolve the notification issue you’ve experienced. For your convenience, please let me repeat below: 
     
    #2. Reboot
    #4. Reboot
    #6. Relink account
     
    If it's not too much trouble for you, please go through the steps above and let me know the results in your replies. 
     
    Also, if you've already contacted our team regarding the matter, I'd be glad to look into your open support requests if you send me a ticket ID in your here, so that I look it up internally. 
     
    Thanks in advance, 
    JaneA

About Storage Space

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