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AndyL's avatar
AndyL
Helpful | Level 5
9 years ago
Solved

Erroneous "Your Dropbox is full" message

I am getting a regular "Your Dropbox is full" pop-up - but I have plenty of space.   This 'appears' to have become a problem since I've added a Work dropbox - though that meay be a red herring.   ...
Storage space
  • Mark's avatar
    Mark
    9 years ago
    Drat. Was going to direct you to the thread for that official build, but, it doesnt exist!

    Can I suggest logging a ticket at http://bit.ly/cm-support and maybe copying in this threads URL? Replies may take time, especially as its a bank holiday weekend but you can track at http://dropbox.zendesk.com
Wonkieinc's avatar
Wonkieinc
Explorer | Level 3
9 years ago

Every time that i log in to my PC, i get the popup that my dropbox is full. Thing is, i'm only at 69.2%. This is happening on a fresh install. Please help.

Ed's avatar
Ed
Icon for Dropbox Staff rankDropbox Staff
9 years ago
Hey there

When did you start getting the message that your account is full? Was it just recently or did you always get that message?
  • Wonkieinc's avatar
    Wonkieinc
    Explorer | Level 3
    9 years ago

    I initially got the message when my dropbox was actually full, but then I deleted a lot of my data and the error now comes up permanently

    • Ed's avatar
      Ed
      Icon for Dropbox Staff rankDropbox Staff
      9 years ago
      oh, I see. If you log on dropbox.com from another browser, will it still show you the message?
      • KERDÈL_BD's avatar
        KERDÈL_BD
        Explorer | Level 4
        9 years ago

        Unfortunately no result. I tried logging in with Firefox. Same message: 

        "Je Dropbox zit vol. Upgrade nu voor 1 TB (1000 GB) opslagruimte en functies voor delen."
         
        I remember that a few days ago I changed the name of the account (because Dropbox allows it). The email address was NOT changed. Could this be the cause?
         
        Year payment has been made and runs until end of November 2017. 
         
        Hope you can help me soon!
        Thanks in advance, Jan Kerdel.

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