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AndyL's avatar
AndyL
Helpful | Level 5
9 years ago
Solved

Erroneous "Your Dropbox is full" message

I am getting a regular "Your Dropbox is full" pop-up - but I have plenty of space.   This 'appears' to have become a problem since I've added a Work dropbox - though that meay be a red herring.   ...
Storage space
  • Mark's avatar
    Mark
    9 years ago
    Drat. Was going to direct you to the thread for that official build, but, it doesnt exist!

    Can I suggest logging a ticket at http://bit.ly/cm-support and maybe copying in this threads URL? Replies may take time, especially as its a bank holiday weekend but you can track at http://dropbox.zendesk.com
Wonkieinc's avatar
Wonkieinc
Explorer | Level 3
9 years ago

I initially got the message when my dropbox was actually full, but then I deleted a lot of my data and the error now comes up permanently

Ed's avatar
Ed
Icon for Dropbox Staff rankDropbox Staff
9 years ago
oh, I see. If you log on dropbox.com from another browser, will it still show you the message?
  • KERDÈL_BD's avatar
    KERDÈL_BD
    Explorer | Level 4
    9 years ago

    Unfortunately no result. I tried logging in with Firefox. Same message: 

    "Je Dropbox zit vol. Upgrade nu voor 1 TB (1000 GB) opslagruimte en functies voor delen."
     
    I remember that a few days ago I changed the name of the account (because Dropbox allows it). The email address was NOT changed. Could this be the cause?
     
    Year payment has been made and runs until end of November 2017. 
     
    Hope you can help me soon!
    Thanks in advance, Jan Kerdel.
    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      9 years ago
      Hey KERDÈL_BD, 
       
      Because you've mentioned that you're getting the error message on your account online, would you mind letting me know what you can see once you have a look at your Account tab? From there, you can also check whether there is an active subscription connected to your email for this account. 
       
      If you need additional assistance, I’d like to ask you to raise a ticket with our team, so that we access your payment information. Once you do, please let me know a ticket ID in your reply, so that I search up your request internally on our system and make sure a colleague handles it as soon as possible. 
       
      Wonkieinc I have moved your thread here, so that you check the steps below:
       

      1. Unlink account

      2. Reboot

      3. Uninstall Dropbox

      4. Reboot

      5. Reinstall Dropbox: 

       

      https://www.dropbox.com/downloading?plat=win&type=full (Windows)

      https://www.dropbox.com/downloading?plat=mac&type=full (Mac)

       

      6. Relink account

       
      Let me know how the options above work for you, I’ll be awaiting your replies here! 
      • KERDÈL_BD's avatar
        KERDÈL_BD
        Explorer | Level 4
        9 years ago

        On every product I use it says the Dropbox is full. Android, PC-App,on 2 PC's, Browser etc.

        Do you still want me to unlink, because it means I will have to relink manually on every linked device and app. Hell of a job.

        Please advise.

         

        Best regards, Jan.

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