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Erroneous "Your Dropbox is full" message
I am getting a regular "Your Dropbox is full" pop-up - but I have plenty of space. This 'appears' to have become a problem since I've added a Work dropbox - though that meay be a red herring. ...
- Drat. Was going to direct you to the thread for that official build, but, it doesnt exist!
Can I suggest logging a ticket at http://bit.ly/cm-support and maybe copying in this threads URL? Replies may take time, especially as its a bank holiday weekend but you can track at http://dropbox.zendesk.com
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DD1
Dropbox Staff
Dropbox StaffHey KERDĂL_BD, I've removed the screenshots because they showed your email address.
I know you probably just wanted to help make it easy to identify the issue but surfacing email addresses on public forums like this one can be dangerous and is not recommended by Dropbox.
Reading through your previous descriptions, it could be that you have two different Dropbox accounts under two different emails.
You mentioned that you paid yearly, but that there were emails stating we were unable to charge you the monthly fee. If you could find the yearly charge on your credit card statement, you should be able to use our self-serve lookup tool to identify which email address is linked to that yearly subscription: https://www.dropbox.com/payments/find_receipt
Hope that helps!
HI DD1,
Looking at my bank account I changed payment to yearly payment end of November 2016. Before that date I have paid on a monthly basis.
What suprises me is the there's no statement ⏠9.99 in the month October 2016. Could the reason be that one payment is still open? Maybe thats the reason my account is locked.I tried to identify payments at the web page as you suggested. It needs a 12 position code, while on my bank account only 8 positions are shown. Sorry.
Anyway, I hope this takes us a step further.
Regards, Jan.
- DD1Hm while it's unlikely, it's not impossible. Would you mind opening up a ticket at https://www.dropbox.com/support, so we can look into this in more detail?
Shure, no problem. What catergory (path) should I select (your site offers 8 selections)
- Sanchez
Dropbox Community Moderator
The problem is solved in the meantime (8 days ago).
The Dropbox financial system did not discover that a payment (automatic) failed. The system reacted to this only one year after this occured! Meanwhile a new yearly agreement, which was paid for and running for almost a year, was not discovered as a vital sign that the account should not be degraded. This happened anyhow.
Having found no clear entrance to report my problem (Dropbox support is very difficult to reach), the only way was to go over the Dropbox community. It was picked up by Dropbox support but they could not offer a solution, at least not before your financial dept did. They unblocked my files.
But look how much time this took alltogether. At least 1.5 days!
And at the moment the problem was corrected on your side, I had to reconnect, but not before I made a backup. Then it proved to be not possible to compare Dropboxâs storage to mine. How many files, what sizes etc.
This again took me half a day.
So, to conclude. All systems work again.
I am happy with Dropbox as a principle, but your comany's availability for support, as well as the tools to check if all files are connected correctly, are far below the standard.
Best regards, Jan Kerdel.
- Sanchez
- Sanchez
