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AndyL's avatar
AndyL
Helpful | Level 5
9 years ago
Solved

Erroneous "Your Dropbox is full" message

I am getting a regular "Your Dropbox is full" pop-up - but I have plenty of space.   This 'appears' to have become a problem since I've added a Work dropbox - though that meay be a red herring.   ...
Storage space
  • Mark's avatar
    Mark
    9 years ago
    Drat. Was going to direct you to the thread for that official build, but, it doesnt exist!

    Can I suggest logging a ticket at http://bit.ly/cm-support and maybe copying in this threads URL? Replies may take time, especially as its a bank holiday weekend but you can track at http://dropbox.zendesk.com
KERDÈL_BD's avatar
KERDÈL_BD
Explorer | Level 4
9 years ago

The problem is solved in the meantime (8 days ago).

 

The Dropbox financial system did not discover that a payment (automatic) failed. The system reacted to this only one year after this occured! Meanwhile a new yearly agreement, which was paid for and running for almost a year, was not discovered as a vital sign that the account should not be degraded. This happened anyhow.

 

Having found no clear entrance to report my problem (Dropbox support is very difficult to reach), the only way was to go over the Dropbox community. It was picked up by Dropbox support but they could not offer a solution, at least not before your financial dept did. They unblocked my files.

 

But look how much time this took alltogether. At least 1.5 days!

And at the moment the problem was corrected on your side, I had to reconnect, but not before I made a backup. Then it proved to be not possible to compare Dropbox’s storage to mine. How many files, what sizes etc.

This again took me half a day.

 

So, to conclude. All systems work again.

I am happy with Dropbox as a principle, but your comany's availability for support, as well as the tools to check if all files are connected correctly, are far below the standard.

 

 Best regards, Jan Kerdel.

Sanchez's avatar
Sanchez
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 years ago
 
Thank you for the detailed explanation of events. I’m making your feedback available to the team for review. 
Sorry for the way it went, but I'm glad it’s all resolved now. 
 
Have a great weekend! 

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