Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

menaralf's avatar
menaralf
Helpful | Level 6
3 years ago
Solved

force to upgrade...

Something that I unfortunately can not understand! My folder on the PC is occupied with only 49.1 MB. Dropbox claims that my folder is full and forces me to upgrade! I find this is unfair, and I am...
Quota
Storage space
  • menaralf's avatar
    menaralf
    3 years ago

    1. uninstall

    2. Delete all directories with "Dropbox"

    3. reinstall with a new email address.

    At the moment it's ok!!!!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey menaralf, can you let us know where you saw that your Dropbox is full?

 

Did you get some kind of email, or a pop-up notification? A screenshot would also be helpful.

menaralf's avatar
menaralf
Helpful | Level 6
3 years ago

I have uninstalled "Dropbox" from my PC! Should I install it again without upgrading?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    menaralf wrote:

    I have uninstalled "Dropbox" from my PC! Should I install it again without upgrading?

    With the space usage you've shown, there's no need to upgrade your account.

     

    Where did you receive the message that you had to upgrade? Email, an app notification, the website, etc.?

    • menaralf's avatar
      menaralf
      Helpful | Level 6
      3 years ago

      App on PC.

      • menaralf's avatar
        menaralf
        Helpful | Level 6
        3 years ago

        One more time after reinstalling Dropbox!!!!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!