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VineDrop's avatar
VineDrop
Helpful | Level 6
4 years ago
Solved

Full inbox after deleting items

Hi! Yesterday I used Dropbox to transfer many items from my desktop to my laptop. I made a folder in my Dropbox on the desktop and placed the items in it. Then I took out of the Dropbox on my laptop ...
Storage space
  • VineDrop's avatar
    VineDrop
    4 years ago

    Thank you for your help. I'm not sure what happened, but the problem resolved. It seems that perhaps as I was removing items the Dropbox was adding items from my drop that hadn't fit on the first round? It's working again, but I am definitely going to get a different method of handling this information. Thanks again, A

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi VineDrop, thanks for messaging the Community.

Deleting files from your Dropbox account would free up quota, so it sounds like the deletion hasn't synced to the account online, or another file has taken up quota on your account.

Have you tried checking the sizes of files on your account online to see if this could be the case?

Regarding your available support options for your current plan, you can see this when signed into your account on this page.

If you need any further assistance, please let me know!
Hardman2plz's avatar
Hardman2plz
New member | Level 2
4 years ago

 My account says its full and is not syncing but I seem to have plenty of space in my dropbox.  How can I get things to resync again?

see image

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Hardman2plz, sorry to hear about this.

     

    The screenshot you sent is quite small and not very clear. Could you clarify what exactly is reported in your account's plan tab and also the desktop app's exact status as shown in your system tray/menu bar?

     

    Thanks a bunch!

  • fotokeld's avatar
    fotokeld
    Explorer | Level 4
    3 years ago

    i have the exact same problem 😞
    i should have 12 gb cut have deleted everythng included the shared stuff and the trash bin...
    noting works, it ceep saying it is full and will not syncronise

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey fotokeld, sorry to see you're having issues with your Dropbox space.

       

      Can you check your backups page, to see if you have any backed up files taking up your space?

      • fotokeld's avatar
        fotokeld
        Explorer | Level 4
        3 years ago

        HI 
        THAT WAS IT 🙂

        THANKS, LOVELY YOU COULD HELP 🙂

        BEST REGARDS KELD 

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