Support request. Delete files that 'couldn't be deleted'

Hi jaohar, thanks for bringing this to our attention.

Could you attach a screenshot showing the exact error message you're getting when deleting the folder?

Could you try quitting the Dropbox desktop application and then delete a folder, then run the app again to sync the deletion?

Keep me updated with any progress!

Here is the message I get via the web client. My Mac Dropbox client can no longer sync and just gets stuck. I've left it to run overnight with no progress. I've quit it and unlinked it.

I'm not currently running any other Dropbox clients. And now the problem appears to be that I can't delete any files via the web client.

Thank you.

Are you able to delete a subfolder and then gradually delete files in batches to see if this helps?

No. I am not able to delete folders or individual files. I get the same error message.

I recently deleted many thousands of files and this problem emerged during that process.

Hey jaohar, sorry to jump in, but could you try clearing your browser's cache or using another browser to delete your files and let us know how it goes?

If you still get an error, we'd appreciate a full-page screenshot as well. 

I used another browser and had the same result.

I've just seen that a critical folder with many essential files has been deleted. I did not delete this folder. I've tried to restore this folder via the web client but an error message says that this is not possible. I hope a support person can restore these files for me. Can I please have someone help me restore these files as soon as possible?

More specifically, when I select the option 'join folder again' I get the message 'could not complete this request'.

Were you the owner of this folder jaohar ?

Can you maybe restore it from the events page?

Hello, that first link does not work for me. I have thousands of items on the events page and am unable to find the missing folder.

Can I please be put in contact with a support person to restore this missing folder?

You can reach out to our support team through this page and ask for further assistance jaohar 

Once you do this and get a ticket ID from our system, you can share it with us here so that we can look it up as well if needed.