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jaohar's avatar
jaohar
Helpful | Level 7
3 years ago
Solved

Support request. Delete files that 'couldn't be deleted'

Hello, I have a folder of tens of thousands of files that I am unable to delete. I tried deleting this on my local device (Mac OS 12.6.7) but my Dropbox client has been unresponsive. I have tried to...
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  • Jay's avatar
    Jay
    3 years ago

    Hi again, just try contacting the team via chat to see if they're able to assist you from there, if you're unable to submit a ticket.

jaohar's avatar
jaohar
Helpful | Level 7
3 years ago

More specifically, when I select the option 'join folder again' I get the message 'could not complete this request'.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Were you the owner of this folder jaohar ?

 

Can you maybe restore it from the events page?

  • jaohar's avatar
    jaohar
    Helpful | Level 7
    3 years ago

    Hello, that first link does not work for me. I have thousands of items on the events page and am unable to find the missing folder.

     

    Can I please be put in contact with a support person to restore this missing folder?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    You can reach out to our support team through this page and ask for further assistance jaohar 

     

    Once you do this and get a ticket ID from our system, you can share it with us here so that we can look it up as well if needed. 

  • jaohar's avatar
    jaohar
    Helpful | Level 7
    3 years ago

    Hello,

    I can't complete this form because I don't have a valid restoration link. Can you please tell me how to proceed?

     

    I remember now that I disconnected this folder from sharing and for some reason this action deleted the folder. Same as the cases below.

     

    https://www.dropboxforum.com/t5/Delete-edit-and-organize/Unshared-folders-and-files-marked-as-deleted/td-p/392569

    https://www.dropboxforum.com/t5/Delete-edit-and-organize/The-folder-I-unshared-was-deleted-and-I-want-to-rewind-it-but/td-p/558639

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi again, just try contacting the team via chat to see if they're able to assist you from there, if you're unable to submit a ticket.

  • jaohar's avatar
    jaohar
    Helpful | Level 7
    3 years ago

    Thank you. I contacted support and now this is resolved.

     

    Please add a note to whatever bug tracking software Dropbox uses that this is an unresolved issue.

About Delete, edit, and organize

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