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Forum Discussion

jaohar's avatar
jaohar
Helpful | Level 7
3 years ago
Solved

Support request. Delete files that 'couldn't be deleted'

Hello, I have a folder of tens of thousands of files that I am unable to delete. I tried deleting this on my local device (Mac OS 12.6.7) but my Dropbox client has been unresponsive. I have tried to...
Delete
Error Messages
Web
  • Jay's avatar
    Jay
    3 years ago

    Hi again, just try contacting the team via chat to see if they're able to assist you from there, if you're unable to submit a ticket.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey jaohar, sorry to jump in, but could you try clearing your browser's cache or using another browser to delete your files and let us know how it goes?

 

If you still get an error, we'd appreciate a full-page screenshot as well. 

jaohar's avatar
jaohar
Helpful | Level 7
3 years ago

I used another browser and had the same result.

 

I've just seen that a critical folder with many essential files has been deleted. I did not delete this folder. I've tried to restore this folder via the web client but an error message says that this is not possible. I hope a support person can restore these files for me. Can I please have someone help me restore these files as soon as possible?

  • jaohar's avatar
    jaohar
    Helpful | Level 7
    3 years ago

    More specifically, when I select the option 'join folder again' I get the message 'could not complete this request'.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Were you the owner of this folder jaohar ?

       

      Can you maybe restore it from the events page?

      • jaohar's avatar
        jaohar
        Helpful | Level 7
        3 years ago

        Hello, that first link does not work for me. I have thousands of items on the events page and am unable to find the missing folder.

         

        Can I please be put in contact with a support person to restore this missing folder?

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