Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Baja David's avatar
Baja David
Explorer | Level 4
3 years ago
Solved

Getting box is full message when only 1 GB of 2 GB used.

No desire or need to upgrade, as I only used 50% of my space, and I have removed many folders today. No change when I try to upload. Help!
Error Messages
Notifications
Storage space
Baja David's avatar
Baja David
Explorer | Level 4
3 years ago

Once again, I am getting the pop up that my Dropbox is full and to upgrade. I check how much space I have: 

Dropbox Basic
 
433.91 MB of 2 GB used
WHAT GIVES?? What do I do?? Thank you!!
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Baja David, I’m sorry to hear the issue persists. 

     

    Can you please go to this page, and send me a screenshot of what you see?

    • Baja David's avatar
      Baja David
      Explorer | Level 4
      3 years ago

      Would be happy to, but I don't see an option on that page to attach a screenshot or to whom it goes.

      Thank you for the offer. PS couldn't I attach it here?

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        3 years ago
        Baja David wrote:

        ... couldn't I attach it here?

        That is what Nancy intended. Go to that page, take a screenshot of it, then post it here.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!