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Hidden .dropbox_bi folder storing 87GB of files locally!
Hi, I've just recently set up a new Dropbox Professional account. After installing the desktop app on my Mac I also set up a backup of my external SSD, which completed successfully yesterday. Sta...
Hi bea1356, if you're still being affected by this, please try the following steps:
- Navigate to https://dropbox.com/backup/all. You should see a page listing all of your active backups.
- Any affected external drive backups will have an adjacent icon indicating that there are restored files.
- Turn off automatic backup for each of these backups from the backup management UI:
- Open the Dropbox tray on your computer.
- Under “Sync and backups”, click on the affected backup. You should now see a page for managing the backup.
- Scroll down to the “Adjust settings” section.
- Find the “Automatically back up drive” slider.
- Turn the slider to off. This will pause automatic backup.
- Repeat for each affected backup.
- You should see free space on your computer start to go up.
- Wait until free space on your computer has stabilized. This may take 30 minutes or more.
- Turn on automatic backup for the affected external drive backups from the backup management UI.
- Open the Dropbox tray on your computer.
- Under “Sync and backups”, click on the affected backup. You should now see a page for managing the backup.
- Scroll down to the “Adjust settings” section.
- Find the “Automatically back up drive” slider.
- Turn the slider to on to resume automatic backup.
- Repeat for each affected backup.
- Return to https://dropbox.com/backup/all
- In the affected backups, you will find a folder containing any restored files. Verify that your backup already contains the files in this folder, then go ahead and delete it.
Keep me posted with any updates!
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi UBG, just to be certain, could you right click that folder and then Get Info to see the full size on disk?
- Megan
Hey UBG, would it be okay for me to reach out via email, in order for us to have a closer look into this?
Let me know!
Sure. Do I need to post my email address for you here publicly?
Hi There,
I just found out I have the same problem but then wit 301GB. My iMac is not functioning anymore. Yesterday I deleted 156GB of other storage, but now my HD is full again. I looks like it has to do something woth the back-up of my external HD. Please help. Thanks.
Kind regards, Roland
Hi there, I've discovered the same issue with our M1 Mac Mini. My editor kept running out of space despite it having plenty.
I found the hidden dropbox_bi folder and it's 225GB!
It contains a long folder name and within that folder is a DropboxBackup folder which hold some files for our main storage desktop drive. What's going on as every time I clear space elsewhere, Dropbox steals it. The subfolder is called "Hard drive name (restored files). Can I delete this and have my space back?
Oh and to add to insult the Dropbox client won't run now due to lack of hard drive space!
Edit. I've been on live chat who don't have a clue, the last suggestion was to try looking at THIS THREAD!Told the person that it's okay to admit they don't know and they surely must have a system to pass to a tech department! All they ended up suggesting was to email support!
