Need to see if your shared folder is taking up space on your dropbox šØāš»? Find out how to check here.
Forum Discussion
UBG
4 years agoExplorer | Level 4
Hidden .dropbox_bi folder storing 87GB of files locally!
Hi, I've just recently set up a new Dropbox Professional account. After installing the desktop app on my Mac I also set up a backup of my external SSD, which completed successfully yesterday. Sta...
- 3 years ago
Hi bea1356, if you're still being affected by this, please try the following steps:
- Navigate to https://dropbox.com/backup/all. You should see a page listing all of your active backups.
- Any affected external drive backups will have an adjacent icon indicating that there are restored files.
- Turn off automatic backup for each of these backups from the backup management UI:
- Open the Dropbox tray on your computer.
- Under āSync and backupsā, click on the affected backup. You should now see a page for managing the backup.
- Scroll down to the āAdjust settingsā section.
- Find the āAutomatically back up driveā slider.
- Turn the slider to off. This will pause automatic backup.
- Repeat for each affected backup.
- You should see free space on your computer start to go up.
- Wait until free space on your computer has stabilized. This may take 30 minutes or more.
- Turn on automatic backup for the affected external drive backups from the backup management UI.
- Open the Dropbox tray on your computer.
- Under āSync and backupsā, click on the affected backup. You should now see a page for managing the backup.
- Scroll down to the āAdjust settingsā section.
- Find the āAutomatically back up driveā slider.
- Turn the slider to on to resume automatic backup.
- Repeat for each affected backup.
- Return to https://dropbox.com/backup/all
- In the affected backups, you will find a folder containing any restored files. Verify that your backup already contains the files in this folder, then go ahead and delete it.
Keep me posted with any updates!
Hannah
Dropbox Community Moderator
4 years agoHey everyone, sorry for the delay here.
If you're still having this issue, can you please let us know, so we can send you an email?
Thanks!
BlackArtAudio
4 years agoExplorer | Level 3
Hi, i've had some issues with this when my external drive backup stopped working properly and started downloading everything to the dropbox_bi folder. I'd appreciate any help you can provide to get it working again.
- Megan4 years ago
Dropbox Community Moderator
Hey Anwick & BlackArtAudio, how are you today?
Do you maybe have an existing, open ticket with our Support? If not, shall I reach out to you there?
Thanks!
About Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!