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Hidden .dropbox_bi folder storing 87GB of files locally!
Hi, I've just recently set up a new Dropbox Professional account. After installing the desktop app on my Mac I also set up a backup of my external SSD, which completed successfully yesterday. Sta...
Hi bea1356, if you're still being affected by this, please try the following steps:
- Navigate to https://dropbox.com/backup/all. You should see a page listing all of your active backups.
- Any affected external drive backups will have an adjacent icon indicating that there are restored files.
- Turn off automatic backup for each of these backups from the backup management UI:
- Open the Dropbox tray on your computer.
- Under “Sync and backups”, click on the affected backup. You should now see a page for managing the backup.
- Scroll down to the “Adjust settings” section.
- Find the “Automatically back up drive” slider.
- Turn the slider to off. This will pause automatic backup.
- Repeat for each affected backup.
- You should see free space on your computer start to go up.
- Wait until free space on your computer has stabilized. This may take 30 minutes or more.
- Turn on automatic backup for the affected external drive backups from the backup management UI.
- Open the Dropbox tray on your computer.
- Under “Sync and backups”, click on the affected backup. You should now see a page for managing the backup.
- Scroll down to the “Adjust settings” section.
- Find the “Automatically back up drive” slider.
- Turn the slider to on to resume automatic backup.
- Repeat for each affected backup.
- Return to https://dropbox.com/backup/all
- In the affected backups, you will find a folder containing any restored files. Verify that your backup already contains the files in this folder, then go ahead and delete it.
Keep me posted with any updates!
Hi jurilog,
Based on the guidance I got from Support, I disabled backup to my external drive in my Dropbox account and deleted the .dropbox_bi folder. This was last week and no issues since. Fortunately, I also have other cloud storage (iCloud, Google Drive, etc.) I can use until Dropbox is able to address the issue. That said, I highly encourage you to work with Dropbox Support before doing anything. Michael (my support guy) was extremely helpful and quick to investigate/respond.
I was trying to copy files off of an SD card and my computer said I was almost out of disk space. After some investigating, I found the culprit! I discovered that my hidden .dropbox_bi folder is using 1.094TB of my internal SSD on my iMac. Can I delete it? This is ridiculous! HELP!
