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Hidden .dropbox_bi folder storing 87GB of files locally!
Hi, I've just recently set up a new Dropbox Professional account. After installing the desktop app on my Mac I also set up a backup of my external SSD, which completed successfully yesterday. Sta...
Hi bea1356, if you're still being affected by this, please try the following steps:
- Navigate to https://dropbox.com/backup/all. You should see a page listing all of your active backups.
- Any affected external drive backups will have an adjacent icon indicating that there are restored files.
- Turn off automatic backup for each of these backups from the backup management UI:
- Open the Dropbox tray on your computer.
- Under “Sync and backups”, click on the affected backup. You should now see a page for managing the backup.
- Scroll down to the “Adjust settings” section.
- Find the “Automatically back up drive” slider.
- Turn the slider to off. This will pause automatic backup.
- Repeat for each affected backup.
- You should see free space on your computer start to go up.
- Wait until free space on your computer has stabilized. This may take 30 minutes or more.
- Turn on automatic backup for the affected external drive backups from the backup management UI.
- Open the Dropbox tray on your computer.
- Under “Sync and backups”, click on the affected backup. You should now see a page for managing the backup.
- Scroll down to the “Adjust settings” section.
- Find the “Automatically back up drive” slider.
- Turn the slider to on to resume automatic backup.
- Repeat for each affected backup.
- Return to https://dropbox.com/backup/all
- In the affected backups, you will find a folder containing any restored files. Verify that your backup already contains the files in this folder, then go ahead and delete it.
Keep me posted with any updates!
I had the same problem than you all and posted a previous message in this flow.
4 weeks later, I had several contacts with Dropbox.
They advised me to restart the backup, then restart the software, then reinstall the whole Dropbox software.
I did it and tried to restart the backup.
1. No link was done with the previous backup. That means that the program planned to restart from zero and upload 1.2 TB from zero. 😞 😞
2. After several days trying to restart the process, the software is still analyzing the hard disk and found the third. In the meanwhile, it haven't started to upload anything and so, is still blocked to 0%
This is a BETA version of the program and we understand why. It's not working correctly and causes a lot of problems.
Hannah replied "I'm glad the issue got resolved" although I only succeeded to use my computer correctly. Never the software was working correctly.
As Anwick wrote : "Come on Dropbox, this is going on too long whilst waiting for a decent solution."...
It's a pity to have the "Dropbox" name stuck to it because the standard software is working so well that I haven't thought that I was going to encounter so many problems with this Backup functionality.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHello from me as well, bagofchips.
I’ve located your ticket in our system, and I can see that it’s been closed in the meantime due to inactivity.
If you’re still having trouble with this, please feel free to reply back to the same ticket and the system should open a new one. This way, our team can continue assisting you.
- Unsubscribing.
