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Hidden .dropbox_bi folder storing 87GB of files locally!
Hi, I've just recently set up a new Dropbox Professional account. After installing the desktop app on my Mac I also set up a backup of my external SSD, which completed successfully yesterday. Sta...
Hi bea1356, if you're still being affected by this, please try the following steps:
- Navigate to https://dropbox.com/backup/all. You should see a page listing all of your active backups.
- Any affected external drive backups will have an adjacent icon indicating that there are restored files.
- Turn off automatic backup for each of these backups from the backup management UI:
- Open the Dropbox tray on your computer.
- Under “Sync and backups”, click on the affected backup. You should now see a page for managing the backup.
- Scroll down to the “Adjust settings” section.
- Find the “Automatically back up drive” slider.
- Turn the slider to off. This will pause automatic backup.
- Repeat for each affected backup.
- You should see free space on your computer start to go up.
- Wait until free space on your computer has stabilized. This may take 30 minutes or more.
- Turn on automatic backup for the affected external drive backups from the backup management UI.
- Open the Dropbox tray on your computer.
- Under “Sync and backups”, click on the affected backup. You should now see a page for managing the backup.
- Scroll down to the “Adjust settings” section.
- Find the “Automatically back up drive” slider.
- Turn the slider to on to resume automatic backup.
- Repeat for each affected backup.
- Return to https://dropbox.com/backup/all
- In the affected backups, you will find a folder containing any restored files. Verify that your backup already contains the files in this folder, then go ahead and delete it.
Keep me posted with any updates!
Hi,
I posted several times in this exchange and I just wanted to update you about my case.
I had a lot of different Dropbox people assigned to my case.
Each time I had to reexplain everything.
The proposed solutions are always the same :
- deconnect/reconnect
- update the software
- reinstall the software
But it does not change anything. It does not work.
I finish with the same conclusion than the last time :
If you read this forum before using Dropbox Backup, don't use this tool !! It's not working properly !
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi Jean-Marc P, sorry to hear about that!
In regards to your case, do you have an active ticket with our support? If so, could you send it over to me?
Keep me posted!
I had a lot of tickets about this problem but the latest one is #20197408
- Megan
Hi Jean-Marc P, thanks for letting me know!
So, I did some digging, and it seems that the initial ticket (the one you sent me) was closed due to inactivity. I can also see that you responded some days later, but the ticket was closed.
Should I reach out to you anew, so I can re-escalate your case?
I received some replies on this ticket number and I'm still exchanging on it, so it's not closed.
I'm not complaining about not receiving any answer.
I'm complaining about the fact that none of the solutions is working and solving the problem.
