Need to see if your shared folder is taking up space on your dropbox đšâđ»? Find out how to check here.
Forum Discussion
Solved
Hidden .dropbox_bi folder storing 87GB of files locally!
Hi, I've just recently set up a new Dropbox Professional account. After installing the desktop app on my Mac I also set up a backup of my external SSD, which completed successfully yesterday. Sta...
Hi bea1356, if you're still being affected by this, please try the following steps:
- Navigate to https://dropbox.com/backup/all. You should see a page listing all of your active backups.
- Any affected external drive backups will have an adjacent icon indicating that there are restored files.
- Turn off automatic backup for each of these backups from the backup management UI:
- Open the Dropbox tray on your computer.
- Under âSync and backupsâ, click on the affected backup. You should now see a page for managing the backup.
- Scroll down to the âAdjust settingsâ section.
- Find the âAutomatically back up driveâ slider.
- Turn the slider to off. This will pause automatic backup.
- Repeat for each affected backup.
- You should see free space on your computer start to go up.
- Wait until free space on your computer has stabilized. This may take 30 minutes or more.
- Turn on automatic backup for the affected external drive backups from the backup management UI.
- Open the Dropbox tray on your computer.
- Under âSync and backupsâ, click on the affected backup. You should now see a page for managing the backup.
- Scroll down to the âAdjust settingsâ section.
- Find the âAutomatically back up driveâ slider.
- Turn the slider to on to resume automatic backup.
- Repeat for each affected backup.
- Return to https://dropbox.com/backup/all
- In the affected backups, you will find a folder containing any restored files. Verify that your backup already contains the files in this folder, then go ahead and delete it.
Keep me posted with any updates!
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHi Peter S.137, sorry to hear that.
Has your external drive backup completed so far? If not, please give it some time till the process is 100% done, and then let us know if you can still see the â.dropbox_biâ folder, and if itâs the same in size.
In the meantime, what I can suggest as a workaround, is to use selective sync to unsync some folders you may not need on your desktop app, or to right click on them and make them âavailable online-onlyâ, so that you can save up some hard drive space on your computer.
Thanks, Nancy ... as you suspected, the â.dropbox_biâ folder disappeared when the backup was completed.
But it's not just me that was worried about this. This shouldn't happen because the files are already on the external drive, just like on the local drives, and shouldn't have to be duplicated!?
In any case, I'm glad the whole thing went so smoothly.
Unfortunately there is no reference to a clear solution in this thread. Are everyone affected now satisfied? How did they solve the problem?
