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How can I make sure my Dropbox files don't take up space from my devices?
My god... is it just SO difficult to contact Dropbox by email?
How the hell do I contact them by a simple email? I don't use Facebook, Twitter or anything like that. I want to pay them money....
Many thanks to Colin for using his magic.
I've just checked playing MP3s both through Dropbox and FileBrowser (3rd-party app) and both are working fine.Thank you to the moderators too, for helping.
Hello Hannah
Thank you for coming back to me.
Please do not feel as though I am criticising Dropbox unduly, here. I am now over half way through the 2TB Trial period that I originally signed up for and so would really like to get these problems sorted out quickly as it's really a service that I should love to use from now on.
I uploaded 46 MP3 trial files for playing back from both the Dropbox app and other third-party iOS apps. None of them, so far, work. I cannot play anything back from Dropbox using either Dropbox's own app or anyone else's.
I am enclosing two images here : the first one shows the larger of the 46 uploaded files; the second shows the smaller.
I hope this helps solving the problem. Many thanks.
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Hannah
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the update, Steve, I completely understand where you're coming from.
Regarding the 3rd party apps, unless it's an official Dropbox integration, there's not much we can offer on our end; you might want to look into it with the 3rd party app's manufacturer.
Or perhaps another user that's using this integration may have some helpful info for you, which is why the thread will remain open.
However, if the files don't play in Dropbox itself, this is something we can definitely assist you with.
If you haven't already, can you also uninstall the Dropbox app, restart your device and then reinstall it, to see if that helps?
Hello again, Hannah
If you read the previous few messages on this thread then you can see exactly what the problem is. I don't wish to repeat all that I've said previously, other than MP3 files are NOT playing from within Dropbox. I have sent you images in this forum to that effect. I really don't see what else I can do at my end...
As far as reinstalling the Dropbox app, that's already been done... surely once is enough? Any more downloading and reinstalling of the Dropbox app would suggest that there is a big problem with how the app has been coded.
It's really not that I'm using any sort of 'exotic' phone to play back my files on Dropbox. It's a bog-standard Apple iPhone 14 that I bought from new eighteen-months' ago. iOS 18 was installed on it only a few days' ago, when again my iPhone restarted.
I'm going to say no more other than that I shall leave it a couple more days and then shut up , and then use another Cloud company. But as I said in my forum message to you earlier today (five hours' ago, according to your forum page), if other users were having problems in the year 2021, and these were reported to you at that time - and Dropbox did nothing about it - then my expectations in hoping that this ongoing problem will at any time be solved, is just pie in the sky.
- Megan
Hey stevecjames, can I send you an email in order for us to have a closer look into this?
We might need to escalate your case to the relevant departments too.
Please. Feel free...
You do have my e-mail address, I think? I don't wish to advertise it here in public.
Thanks.- Megan
Yes, no need to worry about the email stevecjames.
I just created a new ticket. You can check your Community-linked email address and reply to me from there.
Thanks!
What? What do you mean? I've replied to you already via e-mail...
Can I just say that this is now getting over-complicated. If this is Dropbox's way of deterring customers from writing to them, asking Dropbox Support for help, then I'm out. I don't have time to waste on such trivial matters as this.
As I've stated before (about Trustpilot), I feel that I should warn you that I will write up my full report on your company over the weekend. And I can state that it won't be a good review.I've never, ever wasted so much time on a company whose 'Support' seems to have no idea what's going on and how to try support their clients when they contact them for assistance.
- Megan
On my earlier message here in the Community, I informed you that I created a new email for you stevecjames.
I chose to switch over to email, in order for me to have a closer visibility with the tools that I don't have here.
Plus, we might need to escalate your case to the appropriate team. I understand your frustration, however keep in mind that I'm trying to get to the bottom of this.
I thank you, Megan.
However, I do not know what you mean when you say this : "On my earlier message here in the Community, I informed you that I created a new email for you @stevecjames. "
Regards.- Walter
She means that she has already reached out to the email address that's linked to your profile here, on our Community stevecjames
Have you taken a look at your email's inbox for her message?
You might also want to take a look at the spam/junk folder as well, while at it.
As I've already said... I replied to this message at 18h43, 27.09.2024 (please see below).
And please... if you're going to talk in jargon, then please make it jargon that I can understand and not, what is, in effect, conversational language between computer-literate and -proficient employees of Dropbox.
And also... please do read this forum first before you ask me questions which have already been asked - and answered.
Regards
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I tried connecting with an Android tablet and playing an MP3 (and not with my own iPhone). Again it failed :
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This may help Dropbox's coders & developers :
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