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modismos's avatar
modismos
Helpful | Level 5
2 years ago
Solved

Difficulty syncing large files across devices

Hi everyone,

 

I'm new to Dropbox and recently started using it to store and sync my files across multiple devices. I've been encountering an issue with syncing large files (over 2GB). When I upload a large file from my desktop, it doesn't seem to sync properly with my other devices, such as my laptop and smartphone. The file either takes an extremely long time to appear or doesn't show up at all.

 

I've tried the following solutions but still face the same problem:

  • Ensuring a stable internet connection on all devices.
  • Checking if Dropbox is up-to-date on each device.
  • Pausing and resuming syncing to see if it jumpstarts the process.
  • Restarting all devices involved.

Despite these efforts, the large files still don't sync correctly. Smaller files, on the other hand, sync almost instantly without any issues.

Has anyone else faced a similar problem? Are there any specific settings or steps I might be missing that could resolve this issue?

 

Any help or advice would be greatly appreciated!

Thanks!

TJ

desktop
sync
  • modismos's avatar
    modismos
    2 years ago

    Hi Nancy,

    Thank you for the reply.

     

    The good news is that we have resolved the issue. It looks like the problem was due to an internet bandwidth limitation on my end.

     

    Sorry, I bothered.

    Best,

    TJ

3 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for posting on our Community, modismos! Hope you’re doing great.

     

    When uploading files via your desktop app, how long does it take for them to appear on your Dropbox account online? 

     

    What’s the average size of a large file you upload to Dropbox? I’m asking because, depending on the filesize, it can take some time for them to sync to our servers and across devices indeed. How long does it usually take for them to sync? 

     

    Finally, can you clarify what type of Dropbox plan you’re on?

     

    Let me know, and we’ll go from there.

  • modismos's avatar
    modismos
    Helpful | Level 5
    2 years ago

    Hi Nancy,

    Thank you for the reply.

     

    The good news is that we have resolved the issue. It looks like the problem was due to an internet bandwidth limitation on my end.

     

    Sorry, I bothered.

    Best,

    TJ

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No worries at all! I'm glad you were able to resolve this. 

     

    I'll be here, if you need something else.

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