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modismos's avatar
modismos
Helpful | Level 5
2 years ago
Solved

Difficulty syncing large files across devices

Hi everyone,   I'm new to Dropbox and recently started using it to store and sync my files across multiple devices. I've been encountering an issue with syncing large files (over 2GB). When I upl...
desktop
sync
  • modismos's avatar
    modismos
    2 years ago

    Hi Nancy,

    Thank you for the reply.

     

    The good news is that we have resolved the issue. It looks like the problem was due to an internet bandwidth limitation on my end.

     

    Sorry, I bothered.

    Best,

    TJ

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for posting on our Community, modismos! Hope you’re doing great.

 

When uploading files via your desktop app, how long does it take for them to appear on your Dropbox account online? 

 

What’s the average size of a large file you upload to Dropbox? I’m asking because, depending on the filesize, it can take some time for them to sync to our servers and across devices indeed. How long does it usually take for them to sync? 

 

Finally, can you clarify what type of Dropbox plan you’re on?

 

Let me know, and we’ll go from there.

modismos's avatar
modismos
Helpful | Level 5
2 years ago

Hi Nancy,

Thank you for the reply.

 

The good news is that we have resolved the issue. It looks like the problem was due to an internet bandwidth limitation on my end.

 

Sorry, I bothered.

Best,

TJ

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No worries at all! I'm glad you were able to resolve this. 

     

    I'll be here, if you need something else.

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