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Forum Discussion

stevecjames's avatar
stevecjames
Helpful | Level 6
2 years ago
Solved

How can I make sure my Dropbox files don't take up space from my devices?

My god... is it just SO difficult to contact Dropbox by email?   How the hell do I contact them by a simple email?  I don't use Facebook, Twitter or anything like that.  I want to pay them money....
Plans
  • stevecjames's avatar
    stevecjames
    2 years ago

    Many thanks to Colin for using his magic.

     
    I've just checked playing MP3s both through Dropbox and FileBrowser (3rd-party app) and both are working fine.
     
    Thank you to the moderators too, for helping.
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

On my earlier message here in the Community, I informed you that I created a new email for you stevecjames.

 

I chose to switch over to email, in order for me to have a closer visibility with the tools that I don't have here. 

 

Plus, we might need to escalate your case to the appropriate team. I understand your frustration, however keep in mind that I'm trying to get to the bottom of this. 

stevecjames's avatar
stevecjames
Helpful | Level 6
2 years ago

I thank you, Megan.

 

However, I do not know what you mean when you say this : "On my earlier message here in the Community, I informed you that I created a new email for you @stevecjames. "

Regards.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    She means that she has already reached out to the email address that's linked to your profile here, on our Community stevecjames 

     

    Have you taken a look at your email's inbox for her message? 

     

    You might also want to take a look at the spam/junk folder as well, while at it. 

  • stevecjames's avatar
    stevecjames
    Helpful | Level 6
    2 years ago

    As I've already said... I replied to this message at 18h43, 27.09.2024 (please see below).

     

    And please... if you're going to talk in jargon, then please make it jargon that I can understand and not, what is, in effect, conversational language between computer-literate and -proficient employees of Dropbox.

     

    And also... please do read this forum first before you ask me questions which have already been asked - and answered.

     

    Regards

     

     

     

     

  • stevecjames's avatar
    stevecjames
    Helpful | Level 6
    2 years ago

    I tried connecting with an Android tablet and playing an MP3 (and not with my own iPhone). Again it failed :

     

  • stevecjames's avatar
    stevecjames
    Helpful | Level 6
    2 years ago

    This may help Dropbox's coders & developers :

     

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