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Brian1231's avatar
Brian1231
Explorer | Level 3
2 years ago

How to calculate my storage space?

Hi, on a Dropbox Basic account and when I look at 'manage account' tab it says I have 1.6 MB standard files and 383MB shared and I have no space left.  However I can't see where these standard files ...
FAQ
Storage space
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey there, Brian1231, welcome to our Community! 

 

Let's jump right into this. As a first step, can you maybe send me a screenshot of your plan page, and what it reports there?

 

You also mentioned that you're using a Basic account, however what you described about your personal folder in the account, is associated with a Business plan. Is it possible that you're using a different plan?

 

Keep me posted, and we'll take it from there! 

  • Brian1231's avatar
    Brian1231
    Explorer | Level 3
    2 years ago

    Hi Megan 

     

    Thanks for your help with this. I see I have confused things by mentioning a personal folder - I use Dropbox Business for work.

     

    My request is on behalf of someone who uses Dropbox Basic but I offered help.  The other information remains the same. Any ideas?

     

    Thanks

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Brian1231, shared files are those in shared folders on your account.

       

      Any other files that aren't in shared folders would be considered standard, or private, files.

      • Brian1231's avatar
        Brian1231
        Explorer | Level 3
        2 years ago

        Thanks Jay

         

        I've added a screenshot of what I see on account details page but when I look at the 'folder homepage'  I can only see the shared folders. which are the only ones I need in there. I need to somehow delete these standard files to create space if I can find them.

         

        Brian

         

         

         

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