Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Brian1231's avatar
Brian1231
Explorer | Level 3
3 years ago

How to calculate my storage space?

Hi, on a Dropbox Basic account and when I look at 'manage account' tab it says I have 1.6 MB standard files and 383MB shared and I have no space left.  However I can't see where these standard files ...
FAQ
Storage space
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey there, Brian1231, welcome to our Community! 

 

Let's jump right into this. As a first step, can you maybe send me a screenshot of your plan page, and what it reports there?

 

You also mentioned that you're using a Basic account, however what you described about your personal folder in the account, is associated with a Business plan. Is it possible that you're using a different plan?

 

Keep me posted, and we'll take it from there! 

  • Brian1231's avatar
    Brian1231
    Explorer | Level 3
    3 years ago

    Hi Megan 

     

    Thanks for your help with this. I see I have confused things by mentioning a personal folder - I use Dropbox Business for work.

     

    My request is on behalf of someone who uses Dropbox Basic but I offered help.  The other information remains the same. Any ideas?

     

    Thanks

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Brian1231, shared files are those in shared folders on your account.

       

      Any other files that aren't in shared folders would be considered standard, or private, files.

      • Brian1231's avatar
        Brian1231
        Explorer | Level 3
        3 years ago

        Thanks Jay

         

        I've added a screenshot of what I see on account details page but when I look at the 'folder homepage'  I can only see the shared folders. which are the only ones I need in there. I need to somehow delete these standard files to create space if I can find them.

         

        Brian

         

         

         

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!