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Brian1231's avatar
Brian1231
Explorer | Level 3
2 years ago

How to calculate my storage space?

Hi, on a Dropbox Basic account and when I look at 'manage account' tab it says I have 1.6 MB standard files and 383MB shared and I have no space left.  However I can't see where these standard files ...
FAQ
Storage space
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey there, Brian1231, welcome to our Community! 

 

Let's jump right into this. As a first step, can you maybe send me a screenshot of your plan page, and what it reports there?

 

You also mentioned that you're using a Basic account, however what you described about your personal folder in the account, is associated with a Business plan. Is it possible that you're using a different plan?

 

Keep me posted, and we'll take it from there! 

Brian1231's avatar
Brian1231
Explorer | Level 3
2 years ago

Hi Megan 

 

Thanks for your help with this. I see I have confused things by mentioning a personal folder - I use Dropbox Business for work.

 

My request is on behalf of someone who uses Dropbox Basic but I offered help.  The other information remains the same. Any ideas?

 

Thanks

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Brian1231, shared files are those in shared folders on your account.

     

    Any other files that aren't in shared folders would be considered standard, or private, files.

    • Brian1231's avatar
      Brian1231
      Explorer | Level 3
      2 years ago

      Thanks Jay

       

      I've added a screenshot of what I see on account details page but when I look at the 'folder homepage'  I can only see the shared folders. which are the only ones I need in there. I need to somehow delete these standard files to create space if I can find them.

       

      Brian

       

       

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Are the private files not visible on the normal Dropbox site?

         

        Is it possible that the Dropbox Backup feature has been enabled, and those backups are taking up space on the account?

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