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Brian1231's avatar
Brian1231
Explorer | Level 3
2 years ago

How to calculate my storage space?

Hi, on a Dropbox Basic account and when I look at 'manage account' tab it says I have 1.6 MB standard files and 383MB shared and I have no space left.  However I can't see where these standard files ...
FAQ
Storage space
Brian1231's avatar
Brian1231
Explorer | Level 3
2 years ago

Hi Megan 

 

Thanks for your help with this. I see I have confused things by mentioning a personal folder - I use Dropbox Business for work.

 

My request is on behalf of someone who uses Dropbox Basic but I offered help.  The other information remains the same. Any ideas?

 

Thanks

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Brian1231, shared files are those in shared folders on your account.

 

Any other files that aren't in shared folders would be considered standard, or private, files.

  • Brian1231's avatar
    Brian1231
    Explorer | Level 3
    2 years ago

    Thanks Jay

     

    I've added a screenshot of what I see on account details page but when I look at the 'folder homepage'  I can only see the shared folders. which are the only ones I need in there. I need to somehow delete these standard files to create space if I can find them.

     

    Brian

     

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Are the private files not visible on the normal Dropbox site?

       

      Is it possible that the Dropbox Backup feature has been enabled, and those backups are taking up space on the account?

      • Brian1231's avatar
        Brian1231
        Explorer | Level 3
        2 years ago

        Hi Jay

         

        That is definitely something I thought of but I've tried to change this on the settings and even deleted and reinstalled the app but it seems to revert to backing up if indeed this is what it is.  I wondered if the account wasn't being removed fully from the PC during the uninstall?

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