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Brian1231's avatar
Brian1231
Explorer | Level 3
3 years ago

How to calculate my storage space?

Hi, on a Dropbox Basic account and when I look at 'manage account' tab it says I have 1.6 MB standard files and 383MB shared and I have no space left.  However I can't see where these standard files ...
FAQ
Storage space
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Are the private files not visible on the normal Dropbox site?

 

Is it possible that the Dropbox Backup feature has been enabled, and those backups are taking up space on the account?

Brian1231's avatar
Brian1231
Explorer | Level 3
3 years ago

Hi Jay

 

That is definitely something I thought of but I've tried to change this on the settings and even deleted and reinstalled the app but it seems to revert to backing up if indeed this is what it is.  I wondered if the account wasn't being removed fully from the PC during the uninstall?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    If there is a backup on the site, it would remain there indefinitely if it wasn't disabled correctly. You can check for backups on the site to delete them manually from there.

     

    Have you confirmed that there are no private files on the main Dropbox site, and did a size calculation on folders to ensure that it isn't caused by some large files?

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