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Forum Discussion
I can't access my photos, as I'm being asked to upgrade my Dropbox account.
I REALLY need help, please. A very long time ago my wife and I wanted to put our photos, many of them precious, in a safe place. She suggested putting them om a USB but I said we should put them on s...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHey Marshal mellow! Hope it’s OK to jump in.
To take a screenshot of what you see, you can click on the PrtScn key located on your keyboard (on the upper-right side of most keyboards, or next to the Space Bar on some). After that, your screenshot will be most likely saved in the Pictures folder of your computer.
You can then upload it to our forum by clicking on the following button above your message box:
(odd things are happening)
Dear Nancy,
Thank you very much for replying to my message. I sat down with my PC all ready to follow your directions and I realized that I have a big problem. I live in Japan and I have a Japanese keyboard. It doesn't have PrtScn. I'm going to see if I can do it using my phone
(you would know better than I do) I will tell you that I'm only able to see a handful of photos using my PC but now I'm able to see possibly all of my photos on my phone for the first time in a long time. Any way I'm going to give it a shot. I'm kinda stuck although it is nice that I can see my photos now.
I'll read what it says on the Dropbox page on my PC.
Upload anything
3.74GB of 3.25GB
Upgrade for more
I was able to make a screen grab with my phone and it's in my photos but it's just sitting there and there doesn't seem to be anything I can do with it.
Now I feel bad that I wrote all this nonsense. Maybe it would be best if I experiment and figure out how to follow your directions. What I'm really afraid of is that I will lose all of my photos by, for example , downloading them all to my hard drive or a thumb drive. I would like to know something, my account seems to fill without me adding anything or just taking some photos and then it says I'm out of space. Is there a way to stop that or am I hallucinating?
Thank you for your time Nancy
- Dear Nancy, sorry I have nothing but problems, but, I decided to crop a photo and I saved it. Now it just spins round and round non stop and whatever I push doesn't stop it. Any ideas?
- Hannah
Hey Marshal mellow, I'm glad to see that you were able to see and access your photos in your account.
Regarding your account being full, is it possible that you have any shared folders or backups taking your space?
You can see your shared folders here and your backups page here.
Dear Hannah, thank you for your reply.
I clicked shared files and it says 335 MB which amazes me since I removed so many photos. At any rate, I clicked Backup and it says "you've used up your 3.25 GB of storage space. My son's sports, 2MB and you're asking me for 1500yen(we live in Japan) a month for the "free" account I got years ago. I also have a problem which may be a bit unusual. First, I would like to empty my account and put my data on a thumb drive Oddly, Because my PC is so old, I suppose, I'm not able to insert a thumb drive and a wireless USB adapter at the same time because there's no space and it seems I need them both in at the same time. Are you as confused as I am? I don't want to be paying for this for the rest of my life but I don't dare close my account because by reading the small print it says that closing your account you will lose all of your data. I'm scared to death of losing everything. My wife and I are on Social Security and certainly cannot afford to pay 1500yen a month. Maybe not, but it seems like I've made a mess.
Thank you Hannah for reading all this
Dear Nancy,
I got the strangest email today. It says that I deleted files. I didn't purposely delete anything. Could you tell me what that's about? It's making me quite nervous.
Richard
- Megan
Hey Marshal mellow, the first thing you need to check is if the email is coming from an official Dropbox domain, just to make sure it's a legitimate one.
If that's the case, then you may want to check your deleted files page, and events page just to have an idea of what's happened to the account.
Here is an article that'll help you restore any content.
Is it possible that you might have accidentally moved your content, or removed it from within your Dropbox folder locally?
Thank you for writing 🙂. I'm a bit nervous so before I follow your directions to restore files (apparently I have too many) I will tell you what I got... from dropbox.com/home. You recently deleted 8296 files from your Dropbox account. If you want there files back you can still restore them until2025-01-18. After that they will be permanently deleted.
These are the files you deleted.. then there's a bunch of gobbeldy **bleep** that I can't open. Apparently there my files. I'll just end for now with that I can't believe I could possibly have that many files, just pictures of my family and friends and I don't have that many friends. At any rate something very strange is going on, if you have any more advice.
Thank you so much for your help and time.
Richard
