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Forum Discussion

Marshal mellow's avatar
Marshal mellow
Collaborator | Level 8
2 years ago

I can't access my photos, as I'm being asked to upgrade my Dropbox account.

I REALLY need help, please. A very long time ago my wife and I wanted to put our photos, many of them precious, in a safe place. She suggested putting them om a USB but I said we should put them on s...
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Marshal mellow, I'm glad to see that you were able to see and access your photos in your account.

 

Regarding your account being full, is it possible that you have any shared folders or backups taking your space?

 

You can see your shared folders here and your backups page here.

Marshal mellow's avatar
Marshal mellow
Collaborator | Level 8
2 years ago
Dear Hannah,
It's possible that I may be driving everyone crazy for no good reason. I have a son who is certainly smarter than me and he has suggested that I may have opened two accounts? Does that make sense as to solving all my problems 😕?
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey again, Marshal mellow!

     

    The issue here is that your account is full, correct?

     

    So, what we need to do is find out what's causing your account to be full.

     

    You mentioned that you checked your backups page, right? Does it show you any files there, that might be taking up your space?

  • Marshal mellow's avatar
    Marshal mellow
    Collaborator | Level 8
    2 years ago
    Thank you Hannah but I don't know what the backups page is
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Your backups page is the page that lists the files and folders you've backed up to Dropbox Marshal mellow 

     

    Do you see anything there? 

About Storage Space

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