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Forum Discussion

Marshal mellow's avatar
Marshal mellow
Collaborator | Level 8
2 years ago

I can't access my photos, as I'm being asked to upgrade my Dropbox account.

I REALLY need help, please. A very long time ago my wife and I wanted to put our photos, many of them precious, in a safe place. She suggested putting them om a USB but I said we should put them on s...
Storage space
Marshal mellow's avatar
Marshal mellow
Collaborator | Level 8
2 years ago

Super user II; Thank you very much for your help as far as we have gotten. The site is prompting me to upgrade as you said. Being somewhat ignorant as to things PC I am not sure what you mean by closing the modal but I will continue and see if it is what I think you mean. Also, I have never made a screenshot but I downloaded a free app and I will see how it goes.

How is that?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hey Marshal mellow, it sounds like the deletions might be coming from a shared folder.

In any case you'd need to check your events page, in order to have a better view as to what happened, and restore your content if you wish.

You might want to take a look at the relevant Community thread where my colleague Jay explained why deletions happen. 

About Storage Space

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