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nelliheinimo's avatar
nelliheinimo
New member | Level 2
3 months ago
Solved

I deleted files a month ago and my Dropbox account is still full

My old plan expired and I went back to basic plan, so I deleted all the large photo folders that I had used in a project that I finished. Now my Dropbox space should be as it was before the upgrade, ...
Quota
Storage space
  • Jay's avatar
    Jay
    3 months ago

    Hi nelliheinimo, thanks for posting today!

    It sounds like you might still have some folders or files that contain a large amount of data, if you're not using the Dropbox Backup feature.

    You can check the sizes of the folders on your account online by following these steps.

    Once you locate these files, you can delete them from your account, which should free up your quota.

    If you need any further assistance, please let me know!

nelliheinimo's avatar
nelliheinimo
New member | Level 2
3 months ago

Thank you! This was just what I needed. I calculated the folder sizes and managed to find the hidden files that I previously missed.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

We're glad to hear it's sorted now and thanks for the update too nelliheinimo 

Let us know if anything else comes up and take care!

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