Forum Discussion

nikki6's avatar
nikki6
Explorer | Level 3
4 years ago

I got a message that I have only 2 GB of space; where did my 16.75 GB go?

hi! first of all I am quite pissed as there's no way to contact anyone on dropbox. second, on 2019/09/29 I had 16.75 gb of space gained in about 8 years by inviting people to join dropbox, and now I ...
Storage space
TabsFolders-Com's avatar
TabsFolders-Com
Explorer | Level 3
3 years ago

Hello Hannah, 

I have a similar issue where I had 2.8 GB and now it's down to 2GB.  Please advise how the 800MB was lost from my account?

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey TabsFolders-Com, hope you don’t mind if I jump in. 

 

When was the last time you were able to see the correct amount of storage on www.dropbox.com?

 

Can you also go here, and send me a screenshot of what you see on that page?

  • TabsFolders-Com's avatar
    TabsFolders-Com
    Explorer | Level 3
    3 years ago

    I had a personal account; then tried dropbox team and somehow my account was imported into the team; then cancelled the team account.  Screenshot attached. 

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      HI TabsFolders-Com, the 2.75 GB is the correct quota amount as it shows your bonus quota. 

       

      The 2 GB at the top is only the standard amount for the Basic plan, and doesn't display any bonus quota earned.

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