Forum Discussion

nikki6's avatar
nikki6
Explorer | Level 3
4 years ago

I got a message that I have only 2 GB of space; where did my 16.75 GB go?

hi! first of all I am quite pissed as there's no way to contact anyone on dropbox. second, on 2019/09/29 I had 16.75 gb of space gained in about 8 years by inviting people to join dropbox, and now I ...
Storage space
TabsFolders-Com's avatar
TabsFolders-Com
Explorer | Level 3
3 years ago

I had a personal account; then tried dropbox team and somehow my account was imported into the team; then cancelled the team account.  Screenshot attached. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

HI TabsFolders-Com, the 2.75 GB is the correct quota amount as it shows your bonus quota. 

 

The 2 GB at the top is only the standard amount for the Basic plan, and doesn't display any bonus quota earned.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!