Forum Discussion

DownW's avatar
DownW
New member | Level 2
2 years ago

I had 26GB of data in total, but I only see 2GB now

As a long time basic user, I currently have 26,2 GB of storage space. However, Dropbox suddenly treats my account as if I only had 2 GB storage space.  


None of the paid plans are suitable for me bc I barely use Dropbox. The 26 GBs were perfect for importing vids & pics from my phone. 

 

 

 

Can someone help me out?

3 Replies

  • DownW's avatar
    DownW
    New member | Level 2
    2 years ago

    Hi Mark, thanks for your reply 

    Event 

     

     

     

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago

    DownW wrote:

    I currently have 26,2 GB of storage space. However, Dropbox suddenly treats my account as if I only had 2 GB storage space.


    I'm not seeing an issue here. Your screenshots are showing that you have the Basic plan, which includes 2GB of space, and you've earned another 24GB. It's showing that you have 26 GB of space.

     

    What, exactly, is the issue that you're having?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!