We’re aware of an issue causing slower load times on the Dropbox Community forum. It should be resolved soon. Thanks for your patience! 

Forum Discussion

brunojercenovic's avatar
brunojercenovic
New member | Level 1
2 years ago

I haven't uploaded any files, but Dropbox says my account is full.

dear please help me about dropbox some time ago I installed your basic version. but it is completely unusable and I get a notification that the entire space is filled, even though it is completely em...
Storage space
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
brunojercenovic wrote:

I get a notification that the entire space is filled, even though it is completely empty.

Have you checked your Backups page? Also, take a screenshot of your usage as shown on your Plan page and post it here. It should look like this:

 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!