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I need to upload content in a shared folder that is taking up my own account's space.
I am using the basic plan of Dropbox as for my personal/professional use I have another cloud provider. As one of the clients has a payed plan on Dropbox we are using your services for their projects.
The problem I am now facing is that even though they have a payed plan the files I am uploading to their shared folder is taking up my space, not the one from the folder owner. It is making it impossible to work as they need me to upload the files in that folder and I think they are not even syncing and I am getting the notification that I am out of space constantly.
I use the App on Desktop on MacOS.
How can we solve this?
1 Reply
- Rich
Super User II
The problem I am now facing is that even though they have a payed plan the files I am uploading to their shared folder is taking up my space, not the one from the folder owner.
This is the expected behavior.
When you join a shared folder you get your own copy of that folder in your account, and you need to have enough available space to hold the folder and anything you add to it. You're not getting access to a folder that only exists in the other person's account. You have your own copy of the folder and it syncs with the owner and all other members.
https://help.dropbox.com/storage-space/shared-folder-count-against-storage
If you need edit access to the folder, then this is the way it needs to be done. If all you're doing is uploading files for them and you don't need access to those files after you upload them, ask the recipient to send you a File Request instead. You'll be able to upload directly to their account.
