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ruth eco's avatar
ruth eco
New member | Level 2
3 years ago

I'm being asked to upgrade but I have plenty of free space (including shared files)?

I've just signed up and someone has shared a folder with me. But when I try to access it, Dropbox keeps asking me to upgrade. The shared folder is not very big - nowhere near 2G. So I'm not sure wh...
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ruth eco's avatar
ruth eco
New member | Level 2
3 years ago

Error message and account storage info below. The folder size would not come up. On dropbox, under the Size column, all the folders show as "--" . And the same goes for right click > get info on the shared folder inside the files on the computer... but I am certain that the folder is well below 2G. The largest file is a video which is 250mb. Then a handfull of word/pdf documents. So you will just have to take my word for it that it is below the limit.

Perhaps this is the issue... The file size is not registering with dropbox so by default it is kicking me to upgrade?

 

 

 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
ruth eco wrote:

On dropbox, under the Size column, all the folders show as "--" . 

Folder sizes are not shown by default. After displaying the Size column you need to select a folder and calculate its size.

 

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