Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Who_am_I's avatar
Who_am_I
Explorer | Level 4
2 years ago
Solved

I've sent an invitation to someone to join Dropbox, but they haven't received my email. Any ideas?

I invited someone to join dropbox by adding their email. But they have not received the email. I double checked the email and it is correct. I wanted to invite so we could both receive more space....
emails
Referrals
Storage space
  • Jay's avatar
    Jay
    2 years ago

    Hi Who_am_I, there is a maximum on 32 referrals that can earn you 500 MB of quota each, to make 16 GB in total. 

     

    Each referral above won't earn you any extra quota.

Who_am_I's avatar
Who_am_I
Explorer | Level 4
2 years ago

Thank you.

Yes I saw in my account, in the "refer a friend" section that the invitee's email address is shown, with a status showing "Waiting for email verification".

I know for a fact that the invitee has created an account based on my referral link, and had downloaded the desktop version and has successfully logged in.

 

So, I think, because the status has not changed to "completed", both myself and the invitee have not been credited with extra space.

 

So any further thoughts?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi again, Who_am_I ! If you see this status, it means that the other user hasn’t verified their email address yet after creating the new Dropbox account. 

     

    If they check their email address, do they see the verification email now? They'll need to double check their spam folder again, too.

    • Who_am_I's avatar
      Who_am_I
      Explorer | Level 4
      2 years ago

      Thank you and apologies for delayed reply. The other user has verified, and I can now see the status has changed to "completed". 

      However I have not earned the extra space. Is there a limit to earning referral space ? I have previously earned referral space, but not this time.

      Any thoughts on this ?

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi Who_am_I, there is a maximum on 32 referrals that can earn you 500 MB of quota each, to make 16 GB in total. 

         

        Each referral above won't earn you any extra quota.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!