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Mindy5's avatar
Mindy5
New member | Level 2
2 months ago
Solved

My account seems to be inaccessible since it got too full.

I would like to know, why account was locked. After my storage allegedly got too full. I thought extortion was against the law. Forcing individuals to pay for a plan or they loss all their pictures of their babies and their legal documents. Won't make these individuals want to become clients. Now how can get my personal information and photos back? 

account access
Storage space
  • Neal's avatar
    Neal
    2 months ago

    Hi Mindy5​,

    I just wanted to pop in here and clear up a couple of things:

    • Customers can always download their data no matter what.
    • The only exception is that Dropbox does not keep the data indefinitely if your storage is over quota.

    If you can't access your account full stop, then I suspect that this is a completely separate issue from over quota data. I'd suggest continuing to troubleshoot this issue with Nancy​ and Megan​ and hopefully this will be solved soon.

5 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey there, Mindy5, sorry to hear about that! 

    It sounds like you're experiencing what's described in this Help Center article, right? 

    Have you tried to remove any unwanted shared folders or delete some of your content in order to bring your account below its allocated quota? 

    Let me know more, and we'll take it from there! 

  • Mindy5's avatar
    Mindy5
    New member | Level 2
    2 months ago

    I can't do any of those suggestions. Thanks it not allowing me to get into it. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey Mindy5. Do you mean that you’re not seeing any option to remove excess files from your Dropbox account, in order to bring it under-quota? 

    If that’s the case, can you send me a full screenshot of what you see exactly on your end? I can take a look for you.

  • Neal's avatar
    Neal
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi Mindy5​,

    I just wanted to pop in here and clear up a couple of things:

    • Customers can always download their data no matter what.
    • The only exception is that Dropbox does not keep the data indefinitely if your storage is over quota.

    If you can't access your account full stop, then I suspect that this is a completely separate issue from over quota data. I'd suggest continuing to troubleshoot this issue with Nancy​ and Megan​ and hopefully this will be solved soon.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey Mindy5, I wanted to nudge you here to make sure you don’t need any further help from us. 

    If you do, please send us a screenshot of what you see when trying to access your Dropbox files and we can take a look.

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