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beachboyduck's avatar
beachboyduck
New member | Level 2
1 month ago

Re: Referral sent to a friend marks as inelegible

Dropbox Plan (Basic.)
Device Dell Latitude

Ref ticket no 25985012 marked as 'Solved'! It had not been solved, they just referred me here.

Explanation: I have invited a colleague to join dropbox on 05/02/26 (email address removed)
He has accepted by email link, downloaded the app to his laptop, and also added a file to the app.
My bonus has not been added, it states ineligible. He did say he initially tried the email link on a MS Edge browser that needed to be upgraded. Maybe this interfered with the accept and sign in process?
Please would you review and add my bonus.

1 Reply

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey beachboyduck - thanks for bringing this to our attention.

    I've just sent you an email to investigate so please take a look at your inbox and we'll take it from there.

    Cheers!

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