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Forum Discussion
Solved
Referral sent to a friend marks as inelegible
Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
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- Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!
I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:
One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.
If you feel this status is inaccurate double-check the email address of your recipient to try again.
Dropbox Plan (Basic.)
Device Dell Latitude
Ref ticket no 25985012 marked as 'Solved'! It had not been solved, they just referred me here.
Explanation: I have invited a colleague to join dropbox on 05/02/26 (email address removed)
He has accepted by email link, downloaded the app to his laptop, and also added a file to the app.
My bonus has not been added, it states ineligible. He did say he initially tried the email link on a MS Edge browser that needed to be upgraded. Maybe this interfered with the accept and sign in process?
Please would you review and add my bonus.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey beachboyduck - thanks for bringing this to our attention.
I've just sent you an email to investigate so please take a look at your inbox and we'll take it from there.
Cheers!
