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Forum Discussion

CTFT's avatar
CTFT
Explorer | Level 3
2 months ago

My storage usage is over the Basic limit and I can't access my files to delete them.

Help, I didn't want to sync all my files to dropbox and now I'm over my limit and can't access any files so I can go below this limit. Syncing has been stopped but what happens to my files on my comp...
Delete
Quota
Storage space
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey CTFT, were you able to access your Dropbox files in the end? Let us know if you’re still having trouble with this.

  • UmiS's avatar
    UmiS
    New member | Level 2
    7 days ago

    I have the same problem. I've received a warning from Dropbox that I'm over the limit. I've gone to Dropbox in Finder and and all that's showing is a pdf telling me how to use Dropbox.  I  logged into the website to delete files and it's the same there. No access to any files. There is this message : 

    You’re so productive, you’ve gone over your storage limit

    If you’re still over your storage limit, sharing and file previews will be restricted on 8 December 2025. Upgrade now to make sure everything keeps working properly.

    But it isn't 8 December yet and they seems to have restricted my access already so I have no choice but to upgrade, which I don't want to do as I hardly use Dropbox and it's full of old files shared to me by other people or else is backing up stuff it's not supposed to.

    Any advice gratefully received.

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