Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Mord0r85's avatar
Mord0r85
Explorer | Level 3
3 years ago
Solved

No more space on my Dropbox, but Dropbox backup is empty

Hello, Dropbox has backed up some folders on my pc, saturating my dropbox space. I deleted these files on Dropbox backup, turned off the backup of folders through the desktop app but Dropbox keeps ...
Dropbox Backup
Error Messages
Storage space
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Mord0r85, when you disabled the computer backup feature, which option did you choose? Was it to keep your files on your computer, or keep them in Dropbox?

Mord0r85's avatar
Mord0r85
Explorer | Level 3
3 years ago

Hello Jay,

I've unplugged my Drobbox account, because at first time I've used the Dropbox app keeping files on PC, but the app remained on loading for about one hour without any result

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Okay, so just to clarify, what happens when you run the app now, is it still trying to start up? Are the files continuing to attempt to sync to the site, or vice versa?

    • Mord0r85's avatar
      Mord0r85
      Explorer | Level 3
      3 years ago

      Every time Windows (11) starts, Dropbox starts automatically and what you see in the screenshot above happens.

      Can be a solution expanding Dropbox space with 30 days free proof (3 TB available)?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey Mord0r85, can we actually send you an email, so we can look further into this?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!