Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

SFT1's avatar
SFT1
New member | Level 2
4 years ago
Solved

No storage space but no files in dropbox

Hi, I have a Dropbox Basic account that I have been using for years. Since a few weeks now, I am having issues.   Whenver I have received storage limit notifcations in the past, I was able to remo...
Dropbox Backup
Quota
Storage space
  • Rich's avatar
    Rich
    4 years ago
    SFT1 wrote:

    Do I just need to delete it or how do I disable backup?

    The second link I provided shows how to disable the backup feature.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 years ago
SFT1 wrote:

Do I just need to delete it or how do I disable backup?

The second link I provided shows how to disable the backup feature.

Riverside Range's avatar
Riverside Range
Explorer | Level 3
3 years ago

Nope that did not work

 

Showed you in original message what the screen showed.

 

What next - maybe just delete that account????!!!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey married2butthead; sorry for jumping in. 

     

    Unfortunately, we can’t click on any links due to security reasons. If you could attach it though in this thread by clicking on the small camera icon above your message box, that’d be great.

     

    Riverside Range, did you have backup enabled on your account at any point? Also, if you click here, does the space seem to be taken up mostly by shared or regular/personal files?

    • Riverside Range's avatar
      Riverside Range
      Explorer | Level 3
      3 years ago

      Already stated I do not have it backing up anything.

       

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey Riverside Range, sorry to jump in here, but could you have a look at your account's homepage and this page as well and let us know if you see any files or folders listed there? 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!