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SFT1's avatar
SFT1
New member | Level 2
4 years ago
Solved

No storage space but no files in dropbox

Hi, I have a Dropbox Basic account that I have been using for years. Since a few weeks now, I am having issues.   Whenver I have received storage limit notifcations in the past, I was able to remo...
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Storage space
  • Rich's avatar
    Rich
    4 years ago
    SFT1 wrote:

    Do I just need to delete it or how do I disable backup?

    The second link I provided shows how to disable the backup feature.

Riverside Range's avatar
Riverside Range
Explorer | Level 3
3 years ago

Nope that did not work

 

Showed you in original message what the screen showed.

 

What next - maybe just delete that account????!!!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey married2butthead; sorry for jumping in. 

 

Unfortunately, we can’t click on any links due to security reasons. If you could attach it though in this thread by clicking on the small camera icon above your message box, that’d be great.

 

Riverside Range, did you have backup enabled on your account at any point? Also, if you click here, does the space seem to be taken up mostly by shared or regular/personal files?

  • Riverside Range's avatar
    Riverside Range
    Explorer | Level 3
    3 years ago

    Already stated I do not have it backing up anything.

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey Riverside Range, sorry to jump in here, but could you have a look at your account's homepage and this page as well and let us know if you see any files or folders listed there? 

      • Riverside Range's avatar
        Riverside Range
        Explorer | Level 3
        3 years ago

        Thanks, believe I found the issue. It backed up an external hard that it was not supposed to do.

         

        Now I need to be sure that dropbox does not back up any drives.

About Storage Space

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